Privacy Policy
Data Controller
Mad Honey (sole trader) is the data controller for personal data collected on this website. Contact: support@madhoneyeurope.com. Business address: Flaten 14, 4630 Agder, Norway.
What Data We Collect
We collect personal data you provide to us: name, email address, delivery address, and payment information. We also collect technical data automatically: IP address, browser type, pages visited, and cookies.
How We Use Your Data
Your data is used to: (1) process and fulfil your orders; (2) communicate with you about your orders; (3) send marketing emails — only with your explicit consent; (4) improve our website and services; (5) comply with our legal obligations.
Legal Basis (GDPR Art. 6)
We process your data on the following legal bases: Art. 6(1)(b) — contract performance (fulfilling your order); Art. 6(1)(c) — legal obligation (accounting, tax); Art. 6(1)(f) — legitimate interests (improving our service, fraud prevention); Art. 6(1)(a) — consent (marketing communications).
Data Sharing
We share your data only with third-party service providers strictly necessary to operate our business: payment processors (Shopify Payments) and shipping carriers. All processors are bound by data processing agreements. We do not sell your personal data.
Cookies
We use essential cookies to operate the website and remember your preferences (e.g. language selection, shopping cart). You can disable cookies in your browser settings, though some features may not function properly.
Data Retention
Order data is retained for 5 years to comply with accounting legislation. Marketing consent records are retained until you withdraw consent. Technical logs are deleted after 90 days.
Your Rights Under GDPR
You have the right to: access your personal data (Art. 15); rectify inaccurate data (Art. 16); request erasure ('right to be forgotten', Art. 17); restrict processing (Art. 18); data portability (Art. 20); object to processing (Art. 21); and withdraw consent at any time without affecting the lawfulness of prior processing. To exercise these rights, contact support@madhoneyeurope.com.
Right to Lodge a Complaint
You have the right to lodge a complaint with your national data protection supervisory authority. For EU residents, a list of national authorities is available at: https://edpb.europa.eu/about-edpb/about-edpb/members_en.
Security
We implement appropriate technical and organisational security measures (including SSL/TLS encryption) to protect your personal data against unauthorised access, loss, or destruction.
Changes to This Policy
We may update this privacy policy. The latest version will always be available on this page. Material changes will be communicated by email where possible.