Shipping Policy
Processing Time
All orders are processed within 1–2 business days after payment confirmation. You will receive an email notification with your tracking number once your order has been dispatched.
Delivery Time
We ship from our European warehouse. Standard delivery takes 2–7 business days depending on your location within Europe. Delivery times may vary during peak periods or public holidays.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the weight of your order. Free shipping is offered above a certain order threshold, which will be displayed at checkout.
Tracking
Once your order has been dispatched, you will receive a tracking number by email so you can follow your delivery in real time.
Customs & Import Duties
For deliveries within the European Union, no customs duties apply as goods move freely within the single market. For orders to countries outside the EU, local customs fees or import taxes may apply. These are the sole responsibility of the recipient.
Damaged or Lost Shipments
If your order arrives damaged or fails to arrive within the expected timeframe, please contact us at support@madhoneyeurope.com. We will investigate and resolve the matter promptly at no cost to you.
Contact
For any shipping enquiries, contact us at support@madhoneyeurope.com. Business address: Flaten 14, 4630 Agder, Norway.